Course Details
  
Introduction

Intended Audience

Prerequisites

Examination

Course Outline

Troubleshooting Cisco IP Telephony and Video  

Course CTCOLLAB — Five days—Instructor-led

Introduction:

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Intended Audience:

  • Channel Partners
  • Customers
  • Employees

Prerequisites:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment

Examination:

This exam assesses learner's knowledge and skills that are required to troubleshoot a Cisco Unified Collaboration solution. The assessment covers troubleshooting methodology, triage, resources, and tools. The exam also covers Cisco Unified Communications Manager, Cisco Video Communication Server (VCS) Control, the Cisco Expressway Series, Cisco TelePresence Management Suite, and media resources, including voice and video conferences.

  • EXAM NUMBER: 300-080 CTCOLLAB
  • DURATION: 75 Minutes (55 - 65 questions)

Please note the exam is not included in the course and must be booked separately.

Course Outline:

Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions

Module 2: Cisco Unified Communications Manager Troubleshooting

Module 3: Cisco VCS Control and VCS Expressway Troubleshooting

Module 4: Call Setup Issues

Module 5: ILS and GDPR Issues

Module 6: Cisco Unified Communications Manager Mobility Features

Module 7: Cisco TelePresence Management Suite Issues

Module 8: Voice Quality and Media Resources Issues